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Privacy Policy

Updated 19 May, 2024
Introduction

In our mission to make seller's life easier, we collect and use information about you, and your customers. This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the QuickSync admin or by email).


Our values

Trust is the foundation of our platform and includes trusting us to do the right thing with your information. Two main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.

1. Your information belongs to you

We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

2. We protect your information from others

If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.


Why we process your information

We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process and sync your orders across 3rd party platforms using QuickSync), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). Laws in the European Economic Area (“EEA”) and in the United Kingdom (“UK”) call these reasons “legitimate interests.” These “legitimate interests” include:

  • syncing your data to 3rd party platforms
  • preventing risk and fraud
  • answering questions or providing other types of support
  • providing and improving our products and services
  • providing reporting and analytics
  • testing out features or additional services
  • assisting with marketing, advertising, or other communications

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy and balancing any risks with certain measures—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.

We may also process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basis for processing, where you direct us to transfer information to a third party, where we receive your data from a third party is sourced and it already comes with consent or where we are required by law to ask for your consent (including in the context of some of our sales and marketing activities). At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.


Your rights over your information

We believe you should be able to access and control your personal information no matter where you live. Depending on how you use QuickSync, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights. Please note that a number of these rights apply only in certain circumstances, and all of these rights may be limited by law.

If you are not happy with our response to a request, you can contact us to resolve the issue. If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection or privacy authority at any time.

Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.


Where we send your information

We are a company situated in UAE, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. We take steps to protect your information when we send your information across borders.


How long do we retain your information

We will retain your personal data only for as long as necessary to fulfill the purposes for which we have collected it. To determine the appropriate retention period, we consider the amount, nature and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies. If you stop using our services or if you delete your account with us, we will delete your information or store your information in an aggregated and anonymized format.


Our use of Machine Learning

One of the ways in which we are able to help merchants using QuickSync is by using techniques like “machine learning” (some laws, including certain EEA and UK laws, may refer to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (1) still have a human being involved in the process (and so are not fully automated); or (2) use machine learning in ways that don’t have legal or similarly significant effects (for example, reordering how apps might appear when you visit the app store).


How we protect your information

Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.


How we use “cookies” and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our services.


How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact support@quicksync.pro


What information we collect and share about you

To provide our services to you, we must process information about you, including personal information. We do not “sell” your personal information as that term is defined under US Privacy Laws. Here is a summary of the categories of personal information we may have collected about you over the past 12 months and with whom we may have disclosed that information to, depending on how you use QuickSync.


Categories of personal information collected

  • Identifiers, including name, email address, mailing address, phone number;
  • Personal information categories listed in the California Customer Records statute, including name, mailing and billing address, phone number, credit or debit card information;
    • Commercial information, you provide us about you and your business;
    • Photos and videos, which may include face imagery, if you choose to provide them.
    • Internet or other electronic network activity information, including information regarding the device and browser you use, network connection, IP address, and how you browse through our apps and sites;
    • Geolocation data, including your mailing and billing address;
    • Inferences, or information derived from other personal information about you, which could include your preferences, interests, and other information used to personalize your experience;
    • Other information you provide; and
    • Sensitive personal information, which may include:
      • Government-issued identifiers, including social security, driver’s license, state identification card, or passport number;
      • Your account access credentials (such as account log-in, financial account, debit or credit card number in combination with any required security access code, password, or credentials allowing access to an account);
      • Information you voluntarily disclose that may reveal certain characteristics about you such as your racial or ethnic origin or sexual orientation
      • The contents of email messages in the email inboxes that you connect to your QuickSync account.
    • Companies who help us provide you with our services, including cloud storage providers, payment processors, fulfillment partners, security vendors, email providers, marketplaces and data analytics vendors;
    • Advertisers and marketing vendors;
    • Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm.


    Why we collect and share your Personal Information

    For categories of sensitive personal information that we collect, we only use or disclose such information either with your specific consent when required, or as otherwise permitted by law.


    Sources of Personal Information

    To make user's experience better for everyone at QuickSync, we collect and use personal information provided by:

    • You: We collect the information you provide when you use our platform, including when you sign up for QuickSync, visit quicksync.pro website or contact our support. We collect account and payment information you provide to us (including information about your business). We also collect information about how you browse through our website, including search terms you may enter.
    • Your device(s): We collect information from and about the devices you use, including computers, phones, and other web-connected devices you use to access our apps or services, and we combine this information across different devices you use.
    • Third parties: We receive information from partners who help us provide you with our services including the following:
    • Service Providers. We receive information from our service providers, who help us provide services to our users, like reviewing accounts for fraud or other concerns.
    • Subprocessors. We work with third party subprocessors for cloud hosting, content delivery, data analysis, internal logging, fulfillment services and email transmission, among others, to provide you with our services.
    • Analytics and cookie providers. We receive information through our use of cookies, social plugins (such as the Facebook “like” button), pixels and tags for business purposes, such as providing information to help measure how users interact with our website content. For more information about how we use these technologies, see our Cookie Policy.

    How long we keep your information

    Because we need your personal information to provide services, we generally keep your personal information, including sensitive personal information, while you use QuickSync or any of our service or until you tell us to delete your information. We may also keep personal information to comply with legal obligations or protect our or other’s interests.

    If you close your account, stop paying your subscription fees, or we terminate your account, we retain store information for two years before we begin the deletion process.


    Your rights over your information

    Depending on where you live, how you use QuickSync, and subject to certain exceptions, you may have some or all of the following rights:

    • Right to Know: The right to request that we disclose to you the personal information we collect, use, or disclose about you, and information about our data practices.
    • Right to Request Correction: The right to request that we correct inaccurate personal information that we maintain about you.
    • Right to Request Deletion: The right to request that we delete personal information that we have collected about you.

    To exercise your rights, including the “right to know” and “right to delete,” please submit a request to our email support@quicksync.pro.

    Please note that to protect your information and the integrity of our products and services, we may need to verify your identity before processing your request. In some cases we may need to collect additional information to verify your identity, such as your email address or a government issued ID.

    Under US Privacy Laws, you may also designate an authorized agent to make these requests on your behalf. If you use an authorized agent to submit a request, we may need to collect additional information, such as a government issued ID, to verify your identity before processing your request to protect your information.

    We will not discriminate against you for exercising any of these rights.


    How you can reach us

    If you would like to ask about or have concerns about how we process your personal information, please contact us at support@quicksync.pro.



Fine Print
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below:
support@quicksync.pro