When we copy an order into your Shopify packing store, we create it as paid. Shopify then shows a payment authorized and captured for the order’s full total. That charges nobody. We don’t send any card or payment details. The record only says the buyer already paid, in the store they ordered from.
Older versions of this page called the capture a $0.12 placeholder. It’s the order total. Below: what the copy shows, why we record a payment, and what it means for payouts, refunds and reports.
What the copy shows
- Payment status. It reads Paid.
- Timeline. One authorization and one capture, for the same amount. If the buyer paid in cash, you see one cash sale instead.
- Amount. The order total, in your Shopify store’s currency. We convert it if the buyer paid in another one.
- Date. When the buyer placed the order, not when we copied it.
- Tags. The selling platform’s name comes first, such as Etsy. Then come the original order number and the store’s name, up to 40 characters in all.
- Extra details. Source names the store. Order # gives the original order number. On Ultra and above, the order’s notes come along too.
If the buyer hasn’t paid yet, the copy arrives as pending. There’s no payment on it.
Why we record a payment
The copy describes a sale that’s already happened. The buyer paid in the store they ordered from, so we create the copy as paid. We add an authorization for the total, then capture it, because without the capture Shopify shows the order as Partially paid. That reads as money still owed.
Payouts
No money moves through Shopify for the copy. Its payment entries don’t carry a card, so Shopify has nothing to collect or pay out. The store where the buyer paid pays you for the sale, as usual.
Refunds
Refund the buyer in the store where they paid. There’s no card behind the copy, so a refund on it in Shopify can’t reach the buyer. We don’t pass refunds between stores either.
To call off a sale, cancel it in the store the buyer used. Cancellations and refunds covers what then happens to the copy.
Reports
The copy is a paid order in Shopify, so it counts in Shopify’s sales figures. The same sale also counts in the store where it happened. To keep the two apart, filter your Shopify orders by tag, because a copy’s first tag is always the selling platform’s name.
If the capture fails
If Shopify refuses the capture, the copy stays Partially paid. Complete the payment on the order in Shopify yourself, since it’s the same total the buyer already paid elsewhere. If QuickSync shows Payment Capture Failed on the order, Retry Capture tries again.
Common questions
Why does my Shopify order say payment captured?
Because QuickSync created it as a copy of a sale from another store, such as Etsy. We create copies as paid, with an authorization for the order total and a capture of the same amount. That way, Shopify doesn’t treat the order as unpaid. We don’t send card details, so the capture charges nobody. The buyer already paid where they ordered.
Was my customer charged twice?
No. The authorization and capture on the Shopify copy are records we add so the order shows as paid. Neither entry involves a card. Shopify has no way to charge anyone from them. Your customer paid once, in the store they bought from, and that payment stays there.
Does a captured QuickSync order affect my Shopify payouts?
No. No money moves through Shopify for the copy. With no card on its payment entries, there’s nothing for Shopify to collect. Nothing reaches your payouts from it. The store where the buyer paid, such as Etsy, pays you for the sale on its usual schedule.
Should I refund the copy in Shopify?
No. Refund the buyer in the store where they paid. The Shopify copy has no card behind it, so a refund there can’t return money to the buyer. We don’t pass refunds from one store to another. If the sale is off, cancel it where the buyer ordered, then cancel the Shopify copy too.
Why does my copied order show Partially paid?
The capture didn’t go through. We create each copy with an authorization for the total and then capture it. Until that capture succeeds, Shopify shows the order as Partially paid. Complete the payment on the order in Shopify yourself. If QuickSync shows Payment Capture Failed on the order, Retry Capture tries again.
Next step
To see what happens to the copy when you cancel or refund a sale, read Cancellations and refunds. For how orders reach Shopify at all, read How order syncing works.