Shopify Lightspeed integration that keeps the register and the online shop in step

Sell on Shopify or Lightspeed and QuickSync updates the other automatically.

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How to connect Shopify and Lightspeed

Connect Shopify
You connect your shop from QuickSync and approve it in your Shopify admin. Shopify asks which permissions to grant and you can withdraw them from the Shopify side at any time.
~1 minute
Connect Lightspeed
You sign in to Lightspeed X-Series and approve QuickSync for the outlet you want connected.
~1 minute
Choose what to sync
Pick all products or a list, the source store and its locations. Existing products match by SKU.
~5 minutes
Start syncing
Click Start Syncing. Stock aligns from your source store, then stays in step on its own.
Depends on catalogue size

14-day trial · no credit card · plans from $19/month for two stores

Step by stepHow to connect Shopify Turn on Track quantity in Shopify How to connect Lightspeed QuickSync setup guide Check your SKUs before syncing All docs

What QuickSync syncs between Shopify and Lightspeed

What	Shopify	Lightspeed
Stock count	Both ways	Both ways
New listings	We can create and update	We can create and update
Prices	Sent, with your rule applied	Sent, with your rule applied
Orders in	Into QuickSync	Into QuickSync
Tracking back	Sent to the order	Marked shipped, no tracking number
Photos and options	Photos, sizes and colours	Photos, sizes and colours

Example: follow one Lightspeed sale

For shops that take money on a Lightspeed register and also sell online through Shopify. Lightspeed records a sale as fulfilled but does not store the carrier or tracking number, so Shopify carries the full dispatch record and Lightspeed carries the fact of it.

Lightspeed · order #447114:02:11

Classic Tee, Black, M1 × $24.00

Stock before this sale42

Synced automatically

Shopify updated

ChannelStockUpdated

Lightspeed41sold here

Shopify41updated

What to know before you connect

Inventory limit

Lightspeed marks it shipped, without the number

Lightspeed records a sale as fulfilled but does not keep a carrier or tracking number against it. We mark it shipped and the number stays visible in QuickSync.

Manual control

Review export and draft settings for Shopify and Lightspeed

Connecting Shopify and Lightspeed imports their catalogues. A confirmed Sync Products export can create missing products. Ongoing product syncing follows your master store on Pro or higher. Use Create as drafts where supported when you want to review copies before publication.

The shipping gap

Lightspeed marks it shipped without keeping the number

Half a handshake, and worth knowing before you route posted orders through the till.

When you ship an order that came from Lightspeed, we tell Lightspeed the sale is fulfilled and it records exactly that. What it does not do is keep the carrier or the tracking number against the sale, because Lightspeed has nowhere to put them. So the sale stops looking outstanding, and the number that tells a customer where their parcel is does not live there.

The tracking number itself is not lost. It stays visible in QuickSync and on the Shopify order if that is where the sale started, which covers the common case of a customer emailing to ask. It only bites if your process is for someone to open Lightspeed and read the tracking off the sale, because that is the one place it will not be.

We would rather write this down than let you find it in week three. Lightspeed’s own integration is explicit about the limit, and a page that quietly said tracking syncs both ways would be wrong in a way you would only discover with a customer on the phone.

Before you connect

Lightspeed takes 64 characters of SKU

Shopify holds 255, so this is the length to design to.

Items pair up by SKU, and the shorter of the two limits is the one that governs. Shopify will store a SKU up to 255 characters; Lightspeed takes 64. Anything longer is truncated on the way across and then stops matching the item it came from, which shows up later as a count that will not move rather than as an error.

Sixty-four characters is generous enough that most catalogues never notice, so this is a five-minute check rather than a project. Sort by SKU length, look at the top of the list, and shorten anything that runs over before you turn sync on.

Speed

Neither side is on a timer

Both tell us the moment something happens, which is not true of every pair.

Shopify and Lightspeed both announce their changes to us, so a sale at the counter and a sale on the website each reach the other side without waiting for a scheduled check. Several channels we support cannot do this and have to be polled every couple of minutes; this pair is not one of them.

That matters on a busy Saturday rather than an ordinary Tuesday. If the same item sells in the shop and online inside the same minute, the second sale is not sitting behind a timer waiting to be noticed, which is the situation that produces an oversell.

Guides for running Shopify and Lightspeed together

Lightspeed vs Shopify: Which Platform Fits Business?Lightspeed to Shopify Migration Guide for Retail Stores

Questions people ask about this pair

Does Shopify integrate with Lightspeed?

Yes, through QuickSync. Connect Shopify and Lightspeed, match products by SKU, and a sale on either side lowers the count on the other.

Does QuickSync send tracking numbers to Lightspeed?

Supported shipment updates return to the original order when the connected fulfillment store supplies them. Supported tracking details can return to the originating Shopify order. QuickSync can mark the Lightspeed sale shipped, but does not store the carrier or tracking number there.

How do I connect Shopify to Lightspeed?

You connect your shop from QuickSync and approve it in your Shopify admin. Shopify asks which permissions to grant and you can withdraw them from the Shopify side at any time. You sign in to Lightspeed X-Series and approve QuickSync for the outlet you want connected. Then match products by SKU, choose which shop holds the true count on day one and turn the sync on. Keep SKUs within 64 characters, Lightspeed’s limit.

Do I have to re-list my Shopify products on Lightspeed?

No. Existing Shopify and Lightspeed listings match by SKU. A separate Sync Products export can create missing products. Ongoing product updates require Pro or higher and a master store. Review the export scope and draft setting before confirming a write.

Can I charge a different price on Lightspeed?

Yes, on Ultra or higher. Set a price-modification rule for Lightspeed in its store settings. Ongoing price updates follow the product master and the selected rule, so Shopify and Lightspeed can use different prices.

Does the tracking number go back to both shops?

What happens if a buyer cancels or I refund them on Shopify or Lightspeed?

A refund alone does not restock an item. When the originating platform reports a stock increase, QuickSync propagates the updated quantity between Shopify and Lightspeed.

Which plan do I need for Shopify and Lightspeed?

For Shopify and Lightspeed, Lite starts at $19/month for two stores and 1,000 syncing items and includes inventory syncing. Ongoing product updates and order syncing require Pro or higher; price modification requires Ultra or higher. Choose a plan for both your features and catalogue size. Extra stores are billed at the selected plan rate; see Pricing for current limits.