A Clover order type is the label a Clover order carries, such as dine-in, pick-up or delivery. When Clover is your packing store, every online order we create there needs one. We use the first type with “quick” in its name. If you have only one order type, we use that one, whatever it’s called.
Did an order stop with No Order Type Found? Add an order type named QuickSync in Clover. Then click Retry order sync on the order.
What an order type is
Clover describes order types as the classification of an order, such as online, delivery, pick-up or dine-in. Each merchant keeps their own list. A separate type keeps our orders apart from the ones your staff ring up.
You’ll only need one for the orders we send into Clover. That’s when Clover or Clover LA is your packing store. Clover EU can’t be a packing store, and the Clover sales we pass to your other stores don’t need a type at all.
Which type we use
The first time we send an order into Clover, we read your order types and pick one:
- A type with “quick” in its name. Capitals don’t matter, so QuickSync, quicksync and Quick online all count. If several match, we take the first one in Clover’s list.
- Your only type. If you have exactly one order type, we use it, whatever its name.
Got several types and none with “quick” in its name, or none at all? Then the order stops with No Order Type Found.
We remember the type we picked. We’ll only pick again if Clover tells us it no longer exists. Say your only type was dine-in when your first online order arrived. A QuickSync type added later won’t take over. Contact support if you’d like to switch.
Set up the order type
You do this in Clover’s web dashboard, then retry the order in QuickSync.
- Sign in to your Clover web dashboard.
- Open Account & Setup, then Order Types in the Transactions section.
- Click Add Order Type.
- Name it QuickSync, and save it.
- In QuickSync, open Orders, then the Failed tab, and click the order.
- Click Retry order sync.
Already have a type for online orders? Rename it to include “quick”, such as Quick online, and you won’t need a new one.
Several orders failed the same way? There’s a faster route. Click QuickFix on the Needs attention card at the top of the Orders page. It groups failed orders by issue, and we retry them together once you confirm.
Messages you might see
| Message | What it means | What to do |
|---|---|---|
| No Order Type Found | You have several order types and none with “quick” in its name, or no types at all. Some orders say No Order Type Found in Clover instead. | Add a QuickSync order type, then click Retry order sync. |
| Couldn’t Read Order Setup from Clover | We couldn’t read your order types. The Clover connection is often the cause. | Check that the Clover card under Settings, Stores doesn’t say Needs attention, then retry. If it keeps happening, add the order type. |
| Finish setup in Clover | A reminder when you pick a Clover store as your fulfillment store. Clover LA stores don’t show it. | Add the order type before you save the route. |
| Order type not detected | An email we send when Clover rejects the type we used and you have none left. We send it at most once every 3 days. | Add a QuickSync order type. |
Common questions
What is an order type in Clover?
An order type is the label a Clover order carries, such as dine-in, pick-up, delivery or online. Each merchant sets up their own list in the Clover web dashboard. We need one for the online orders we create in Clover when Clover or Clover LA is your packing store. We use the first type with “quick” in its name, or your only type if you have just one.
Does the order type’s name have to be QuickSync?
No, it doesn’t. Any type with “quick” in its name works, in any capitals, so Quick online and QUICKSYNC are fine too. If several names contain it, we use the first one in Clover’s list. With only one order type, we use it whatever it’s called, so your online orders take its label. Add a QuickSync type before you turn on order syncing to keep them apart.
I created the order type. Why didn’t my order sync?
We don’t always resend failed orders, so retry them yourself. Open the order on the Orders page and click Retry order sync. For several at once, use QuickFix on the Needs attention card. Still failing after that? Check that the type’s name contains “quick”, and that the Clover card in Settings, Stores doesn’t say Needs attention. Then contact support with the order number.
Do I need an order type to sync stock?
No, you don’t. The order type only matters for the online orders we create in Clover. That’s when Clover or Clover LA is your packing store. Stock syncs between Clover and your other stores without one, and so do the sales Clover sends us. Clover EU can’t be a packing store, so a Clover EU store never needs a type for QuickSync.
Next step
To see what each Clover copy of an order holds, read Use Clover as your packing store. For everything else about Clover, see Connect Clover.
