An eBay listing needs three business policies: one for shipping, one for payment and one for returns. Create them once in eBay, then pick them in QuickSync’s eBay settings. Every listing we create uses those three. Until you’ve picked all three, products headed for eBay wait under Needs attention as eBay business policies required.
You don’t need policies to connect eBay or to sync stock. Listings do.
The three policies
- Shipping policy. Your handling time, the delivery services you offer and what each costs. On eBay UK it’s a postage policy. QuickSync calls it the Fulfillment policy.
- Payment policy. How buyers pay you.
- Return policy. Whether you take returns, how long buyers have, and who pays to send an item back.
Policies belong to one eBay site. A policy made on ebay.co.uk works only on ebay.co.uk. Create yours on the site you registered on. That’s the site we list on.
Create them in eBay
- Sign in to eBay. Use your own site, such as ebay.com or ebay.co.uk.
- Open the business policies page. It’s in the Account section of My eBay. Our eBay business policy links go straight there for 20 sites.
- Opt in if eBay asks. It covers your whole account.
- Click Create policy. Choose the shipping (or postage) type.
- Name it. “Standard 2-day” is easier to spot later than “Policy 1”.
- Add a short description and the details. Then click Save.
- Repeat for a payment policy and a return policy.
Does your shipping policy use calculated shipping, where eBay works out the cost from the buyer’s address? Then we also need a package size and weight. Add them in Review settings.
If eBay offers to make a policy your default, that’s your call. We use the three you pick in QuickSync’s Review settings either way. For more on opting in and editing, see eBay’s own business policies help.
Pick them in QuickSync
- Open Settings, then Stores. Find your eBay store.
- Click Manage. Then open Review settings.
- Pick your shipping policy as the Fulfillment policy. Then pick a Return policy and a Payment policy.
- Click Save changes. That’s the setup done.
- Retry the waiting products. Run Sync products on the Products page.
We read your policies from eBay each time you open Review settings. A new one shows up there. Sometimes a policy shows an empty text box instead of a list. That means we found no policy of that type on your eBay site. Don’t type into it. Create the policy in eBay, then close and reopen Review settings.
What we check first
Before each new listing, we check your settings again. We’d rather stop than list without them.
- All three picked. If one’s empty, the product shows eBay business policies required.
- Each one still exists. Deleted one in eBay, or picked one from another site? The product shows eBay policy update required until you pick a current one.
- A package for calculated shipping. Without a size and weight, the product shows Complete your eBay package settings.
- A ship-from address. If Item location has no city or postal code, the product shows Add your eBay ship-from address.
Haven’t opted in to business policies at all? We’ll email you asking you to create them.
Common questions
Why does QuickSync say eBay business policies required?
Your eBay store’s Review settings in QuickSync don’t have all three policies picked: shipping, return and payment. We need all three before we create an eBay listing, because eBay won’t take one without them. Create any you’re missing in eBay. Then open Settings, Stores, Manage on the eBay store, pick them under Review settings and save. Sync the waiting products again after that.
Do I need business policies to connect eBay?
No. You can connect eBay and sync stock without any business policies at all. We need all three before we create an eBay listing or send product changes to one. Setup does ask you to save the eBay Review settings once. Come back to the policy fields after you’ve made the policies in eBay. We’ll read them the next time you open the settings.
Can I use different policies for different products?
Not through QuickSync. Every listing we create uses the three policies picked in Review settings, whatever the product. There’s no per-product policy setting. You can change one listing’s policies in eBay. Our next update to it puts the Review settings ones back. So pick the three you want on every listing we make.
Can I use business policies from another eBay site?
No. Each eBay site keeps its own policies. One made on ebay.com doesn’t work on ebay.co.uk. We list on the site you registered your eBay account on, in its currency. Before each listing, we also check that every policy belongs to that site. If one doesn’t, the product shows eBay policy update required until you pick a policy from the right site.
What happens if I delete or rename a policy in eBay?
Renaming is fine. We track each policy by its eBay ID, and the new name appears the next time you open Review settings. Deleting one that QuickSync uses stops new listings, and the product shows eBay policy update required. Pick a current policy in the eBay store’s Review settings and save. According to eBay’s help, it won’t delete a policy that live listings use until you move them.
Next step
Find your site’s policy page in eBay business policy links. For everything else the eBay connection needs, read Connect eBay.
